Conference paper

SVOJANOVSKÝ Petr, KRESLÍKOVÁ Jitka and NOVÁK Luděk. Rizika v implementaci procesů managementu služeb IT. In: Projektový management jistota x riziko. Zlín: Tomas Bata University in Zlín, 2009, p. 13. ISBN 978-80-7318-808-5.
Publication language:czech
Original title:Rizika v implementaci procesů managementu služeb IT
Title (en):Risks in implementation of IT Service Management processes
Pages:13
Proceedings:Projektový management jistota x riziko
Conference:Project Management - certainty & risk
Place:Zlín, CZ
Year:2009
ISBN:978-80-7318-808-5
Publisher:Tomas Bata University in Zlín
Keywords
Business, Process, Best practice, Management, Risk management, International standard.
Annotation
This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers.

 

BibTeX:
@INPROCEEDINGS{
   author = {Petr Svojanovsk{\'{y}} and Jitka Kresl{\'{i}}kov{\'{a}} and
	Lud{\v{e}}k Nov{\'{a}}k},
   title = {Rizika v implementaci proces{\r{u}} managementu slu{\v{z}}eb
	IT},
   pages = {13},
   booktitle = {Projektov{\'{y}} management jistota x riziko},
   year = {2009},
   location = {Zl{\'{i}}n, CZ},
   publisher = {Tomas Bata University in Zl{\'{i}}n},
   ISBN = {978-80-7318-808-5},
   language = {czech},
   url = {http://www.fit.vutbr.cz/research/view_pub.php?id=8896}
}

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