Conference paper

SVOJANOVSKÝ Petr, KRESLÍKOVÁ Jitka and NOVÁK Luděk. Risk Identification in ISO/IEC 20000:2005 Implementation. In: Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems. Ostrava, 2009, p. 7. ISBN 978-80-86840-45-1.
Publication language:english
Original title:Risk Identification in ISO/IEC 20000:2005 Implementation
Title (cs):Identifikace rizik při implementaci ISO/IEC 20000:2005
Pages:7
Proceedings:Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems
Conference:MOSIS2009 - 43rd Spring International Conference on Modelling and Simulation of Systems
Place:Ostrava, CZ
Year:2009
ISBN:978-80-86840-45-1
Keywords
Business, Process, Best practice, Management, Risk management, International standard
Annotation
This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and
complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing,
mitigating and monitoring of risks.
BibTeX:
@INPROCEEDINGS{
   author = {Petr Svojanovsk{\'{y}} and Jitka Kresl{\'{i}}kov{\'{a}} and
	Lud{\v{e}}k Nov{\'{a}}k},
   title = {Risk Identification in ISO/IEC 20000:2005 Implementation},
   pages = {7},
   booktitle = {Proceedings of 43rd Spring International Conference MOSIS'09
	Modelling and Simulation of Systems},
   year = {2009},
   location = {Ostrava, CZ},
   ISBN = {978-80-86840-45-1},
   language = {english},
   url = {http://www.fit.vutbr.cz/research/view_pub.php?id=8919}
}

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