Thesis Details

Systém pro správu a komunikaci hlášení o problémech

Bachelor's Thesis Student: Poremba Tomáš Academic Year: 2015/2016 Supervisor: Rychlý Marek, RNDr., Ph.D.
English title
Trouble Ticket Management and Communication System
Language
Czech
Abstract

This bachelor thesis deals with a design and an implementation of a ticket management and coummunication system. It explains the problem of incident and problem management and a documentation of their lifecycles. The thesis compares existing solutions that handle the problem. A description of the problem focuses on subprocesses needed for successful mastering of incident and problem management. These processes are included in the design and the implementation of a system. The system is built with a help of .Net platform and JavaScript framework AngularJS. Part of the implementation uses integration with a project management system Podio. The system is developed in co-operation with the company WebStudy and its development respects exerted policies.

Keywords

information system, incident, problem, management, technical support

Department
Department of Information Systems FIT BUT
Degree Programme
Information Technology
Files
Status
defended, grade A
Date
16 June 2016
Reviewer
Křivka Zbyněk, Ing., Ph.D.
Committee
Zendulka Jaroslav, doc. Ing., CSc. (DIFS FIT BUT), předseda
Burget Radek, doc. Ing., Ph.D. (DIFS FIT BUT), člen
Černocký Jan, prof. Dr. Ing. (DCGM FIT BUT), člen
Kočí Radek, Ing., Ph.D. (DITS FIT BUT), člen
Kořenek Jan, doc. Ing., Ph.D. (DCSY FIT BUT), člen
Citation
POREMBA, Tomáš. Systém pro správu a komunikaci hlášení o problémech. Brno, 2016. Bachelor's Thesis. Brno University of Technology, Faculty of Information Technology. 2016-06-16. Supervised by Rychlý Marek. Available from: https://www.fit.vut.cz/study/thesis/18907/
BibTeX 
@bachelorsthesis{FITBT18907,
    author = "Tom\'{a}\v{s} Poremba",
    type = "Bachelor's thesis",
    title = "Syst\'{e}m pro spr\'{a}vu a komunikaci hl\'{a}\v{s}en\'{i} o probl\'{e}mech",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2016,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/18907/"
}

Theses

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