Title:

Service Sciences

Code:

ISE

Ac.Year:

ukončen 2010/2011

Term:

Summer

Curriculums:

Programme	Field	Year	Duty
IT-BC-3	BIT	-	Elective

Language of Instruction:

Czech

Credits:

Completion:

credit

Type of
instruction:

Hour/sem	Lectures	Sem. Exercises	Lab. exercises	Comp. exercises	Other
Hours:	26	0	0	0	0
	Examination	Tests	Exercises	Laboratories	Other
Points:	0	0	0	0	0

Guarantor:

Burgetová Ivana, Ing., Ph.D., DIFS

Lecturer:

Burgetová Ivana, Ing., Ph.D., DIFS
Rychlý Marek, RNDr., Ph.D., DIFS

Faculty:

Faculty of Information Technology BUT

Department:

Department of Computer Systems FIT BUT

Learning objectives:

This course shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The course point out solutions and proccesses mainly used in area of IT services.

Description:

The current growth of the service sector in global economies is unparalleled in human history, by scale and speed of the labor migration. Even large manufacturing firms are seeing dramatic shifts in the percentage of their revenues derived from services. The need for service innovations to fuel further economic growth as well as to raise quality and productivity levels of services has never been higher. Services are moving center stage in the global competition arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the multidisciplinary nature of services, integrating across technology, business, social, and client (demand) innovations.

Knowledge and skills required for the course:

No prerequisity is required.

Subject specific learning outcomes and competences:

To understand the items and proccesses aplied in area of IT Services.

Generic learning outcomes and competences:

To be able react in proper way on requirements and tasks asked in IT services area.

Syllabus of lectures:

IS/IT outsourcing, basic overview Services science.
Introduction to IT services
Introduction to ITIL
Event management
Problem management
Change management
Configuration management
Practical exercise in selected company.
Capacity management
Security management
Data management
Reporting management
Further development of IS/IT outsourcing services.

Exam prerequisites:

Success at the written semester test.

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Service Sciences